From Industry Questions to Technology Possibilities
Explore the work behind Infiniti’s innovation portfolio: what the team investigates, how it develops ideas, and what its work can offer to industries.
About Our R&D Mission
Transforming airline operations through intelligent innovation
At Infiniti, we believe every airline data point is a decision waiting to be optimized. Our AI R&D lab is where aviation meets intelligence
we help airlines solve their biggest problems using AI not as a buzzword, but as a business advantage
We increase revenue by unlocking untapped demand, enhancing conversion, and enabling dynamic offers
We reduce costs by automating manual decision-making, optimizing resources, and predicting inefficiencies.
We optimize operations through intelligent planning, forecasting, and Decision-making management.
Our Vision
Empowering airlines to unlock their full potential through innovation
Business-First Approach
We prioritize business outcomes over technical complexity, ensuring every solution drives measurable ROI.
Travel Industry
Deep understanding of airline data, terminology, and operational challenges developed over years of industry focus.
Fast to Deploy
Our MVPs and live testing capabilities ensure quick adoption and immediate impact on your operations.
Innovation Lab Products
Empowering airlines to unlock their full potential through innovation
Simplifies group bookings with automation in pricing, approvals, seat allocation, and communication.
Seamlessly integrates airline systems via API to automate group booking processes and enhance agent collaboration.
Optimizes airline disruption recovery using real-time data, adaptive planning, and operational decision support
AI-powered tool that creates intelligent, human-readable reports by processing airline data with semantic understanding
AI-powered tool that creates intelligent, human-readable reports by processing airline data with semantic understanding
Centralized AI assistant delivering instant airline knowledge, SOPs, and operational guidance to staff.
Centralizes all travel expenses into one AI-powered dashboard, enabling smarter cost control, compliance, and forecasting for finance and corporate managers.
Empowers Airlines and OTAs with AI-driven, real-time dynamic offer management, enabling personalized, retail-ready pricing across all channels.
A comprehensive AI solution designed specifically for airlines, seamlessly handling customer queries across multiple channels whilst integrating with your existing systems.
VoyagerAid
Problem We Solve
Disruption chaos, inefficient crew scheduling, underutilized crew hours, Passenger re accommodation, equipment swapping and high recovery costs.
Our Solution
AI-powered crew planning and disruption management that optimizes resources while keeping compliance and crew wellness in mind.
Key Features
Disruption roster Optimization Engine
Passenger re-accommodation
Passenger re-accommodation
Passenger re-accommodation
Crew Utilization Dashboard
AI recovery plan and plan compare options for Decision making
Cost vs Impact Recommendations
Cost vs Impact Recommendations
Value Delivered
20–25%
Reduction in recovery costs
15%
Improvement in crew utilization
40–45%
Reduction in manual efforts
GRAB – Group Retail Airline Booking
Problem We Solve
Lack of direct channel for retail passengers, Group booking in-efficiencies, Time consuming manual Quote process, Payment complexity and Abandonment, Lack of bundled offers, Poor conversion rates
Our Solution
GRAB enables airlines to create and manage small group offers with dynamic pricing and seat allocation. Customers gain from transparent quotes, flexible payments, and real-time status tracking ensuring faster conversions and seamless booking experience.
Key Features
Instant group search & Booking,
Bundled offers
Bid groups for retail
Payment flexibility (Partial and split)
Groups marketplace
Self-service name upload
Value Delivered
20-30%
increase in conversion rates
2-4%
increase in load factor per route
15-20%
increase in forecasting accuracy
SAGE – Seamless API for Group Engagement
Problem We Solve
Manual coordination between PSS engine, Operational Overhead, Lost Revenue Opportunities, Integration and ease to use.
Our Solution
Group Search, SAGE Orchestration Layer, Response aggregation & presentation, Group quote, PNR blocking and synchronization and Payment.
Key Features
API first
Middle-ware that connects systems
Value Delivered
50%
reduction in onboarding time
2x
improvement in time optimization and cost cutting
AURA - AI for Unified Reporting & Analytics
Problem We Solve
Delays in report creation, inconsistent insights across teams, and dependency on BI or technical teams for data extraction.
Our Solution
A natural language-based reporting assistant that turns user prompts into airline-specific dashboards, summaries, and actionable insights.
Key Features
Text-to-Report Engine
Auto-Summarized Highlights
Role-Based Visualizations
Passenger re-accommodation
Value Delivered
70%
reduction in report turnaround time
Consistent, executive-ready summaries on-demand
SOAR AI – Corporate Sales Engine
Problem We Solve
Inefficient corporate sourcing, manual contract negotiations, lack of personalized offers, and limited tracking of corporate performance.
Our Solution
An AI-driven platform for sourcing corporates, creating intelligent contracts, delivering targeted offers, and tracking corporate travel in real time.
Key Features
AI-Based Corporate Matching
Auto-Generated Smart Contracts
Dynamic Corporate Offer Engine
Real-Time Performance Tracking
24/7 AI Support
AI recovery plan
Value Delivered
35%
increase in corporate revenue
50%
faster sourcing and contract closure
GYAANI – The Airline Knowledge Companion
Problem We Solve
We Solve: Scattered documentation, dependency on SMEs, difficulty accessing timely and contextual answers across systems.
Our Solution
A centralized, AI-powered knowledge hub with conversationalaccess. Connects to internal systems, understands user intent, and delivers contextual answers in seconds.
Key Features
Integrated Knowledge Repository
Chat-Based Access (Conversational UI)
Intent-Aware Responses
Real-Time Linkage to Product & Process Databases
Value Delivered
80%
reduction in SME dependency
3x
faster internal support resolution time
Travel Spend Analyzer
Problem We Solve
Fragmented travel data across multiple vendors, Lack of centralized spend visibility, Manual reconciliation, Limited policy compliance tracking, Inability to identify savings opportunities, and Poor forecasting accuracy.
Our Solution
Travel Spend Analyzer unifies travel data across airlines, hotels, and cabs into a single dashboard. With AI-driven categorization, policy compliance tracking, vendor benchmarking, and real-time budget vs. spend insights, it helps finance and travel managers control costs, streamline reconciliation, and improve forecasting.
Key Features
Centralized spend dashboard (airlines, hotels, cabs, etc.)
AI-powered spend categorization & anomaly detection
Vendor performance & benchmarking insights
Policy compliance tracking & alerts
Customizable reports & forecasting tools
Automated reconciliation with invoices & receipts
Value Delivered
15–25%
reduction in travel costs through better insights & vendor negotiations
30–40%
improvement in compliance tracking and policy adherence
20–30%
faster reconciliation and reporting cycles
10–15%
increase in budgeting and forecasting accuracy
Offersense
Problem We Solve
Static fare filing limits competitiveness, Lack of personalized offers, Revenue leakage due to rigid pricing structures, Inefficient distribution across channels, Inability to simulate & test pricing strategies, and Low conversion rates due to generic offers.
Our Solution
OfferSense is an intelligent, modular, AI-powered offer management engine for airlines and OTAs that delivers real-time, personalized, and continuous pricing allowing airlines to move beyond static fare filing into dynamic, retail-ready offers across all channels.
Key Features
Real-time dynamic pricing engine
Continuous & personalized offer generation
Multi-layered pricing logic with guardrails
Cohort definition & campaign management
AI-powered simulation
Omni-channel distribution optimization
Value Delivered
3-7%
uplift in revenue per available seat
10-15%
increase in conversion through personalized offers
10-20%
uplift in ancillary revenues
ASTRA – The AI-Powered Customer Support & Reservations Agent
Problem We Solve
Manual, delayed, and disconnected support operations. Agents face fragmented systems, response times exceeding 6+ hours, and 70% of resources consumed by repetitive, routine queries.
Our Solution
An intelligent, omnichannel frontline assistant that integrates directly with PSS and CRM systems. It detects passenger intent, automates complex transactions like bookings and refunds, and delivers instant, accurate responses.
Key Features
Unified Omnichannel Support (Email, WhatsApp, Web Chat, Voice)
Deep PSS & CRM Integration (Navitaire, Sabre, Amadeus, Salesforce)
Advanced Intent Detection (Understands colloquial language & context)
Automated Transaction Handling (Bookings, Cancellations, Refunds)
Value Delivered
80%
automated resolution of customer queries without human intervention
720x
faster response times (reducing resolution from hours to under 30 seconds)
See How Leaders Envision the Future of Aviation
Empowering airlines to unlock their full potential through innovation
Innovation isn’t an option, it’s our engine for progress
Every product we design is built to unlock new possibilities for the aviation industry
Thomas C Livingston
Innovation Manager
Innovation is Our Compass
We don’t just adapt to change—we create it, driving growth and redefining what’s possible in aviation
Ananth Narasimhan
Founder & CEO
Engineering the Future, Today
From AI-driven design to intelligent systems, we create products that push the boundaries of modern aviation.
Mari Muthu
Innovation Manager
Talk to Our Travel Tech Specialists And Reprogram Your Future